Privacy statement

The protection of your personal data is important for Zidcore. In the privacy statement, you can read about how we treat your personal data and what rights you have with regards to personal data.

Data controller

The data controller is:
Zidcore AB
Tubavägen 1, 237 42 Bjärred, Sweden

What personal data do we collect and wherefrom does it originate?

We collect personal data of you when you are in contact with us (e.g. when purchasing, filling in forms or visiting the website). The data we collect are name, social security number, address, e-mail address and phone number, purchase-, order- and usage history, IP address and information you provide to our customer service.

We collect your address from the public register. Alternatively, you fill it in manually on our website.

This is why we process your data

We process your personal data for the following purposes and on the following legal bases:


We process personal data for handling orders as well as to send delivery status notifications.

The processing is necessary for us to fulfill our agreement with you.

Customer service issues

We process personal data to handle customer service issues such as questions, and guarantee matters.

The processing is done to assist you with your customer service matters, which is our legitimate interest, as well as complying with law, e.g. for complaints and warranty matters.


We process personal data to send offers and marketing via e-mail, mail and SMS. We also recommend products on the website as well as send personalized offers and reminders about products that are left in your shopping cart. This processing may include profiling.

The processing is done with your consent for direct marketing or for our legitimate interest in sending direct marketing.


We process personal data to be able to perform participation in competitions we organize.

The processing is done for our legitimate interest in administrating competitions, in which people participate.

Improvement and development

We process personal data to improve and develop our services, products, and technical systems.

The processing is done for our legitimate interest in updating, improving and developing services, products and technical systems.

Compliance with legal obligations

We process personal data to comply with applicable laws, such as laws regulating accounting, tax or product safety.

The processing is done to fulfill the statutory obligation.

Prevention of abuse and crime

We process personal data to prevent abuse of our services and to prevent crime, such as fraud.

The treatment is done for our legitimate interest in preventing abuse and unlawful use of our services.

Those who receive personal data

We may share personal data with others but only when permitted by law. Those that personal data are shared with can be e.g. authorities, CRM-system, logistics companies, marketing companies or other suppliers. We have signed a sub processing agreement with suppliers who handle personal data on our behalf.

Transfer of personal data to non-EU/EEA countries

In some cases, we may transfer personal data to legal entities in non-EU/EEA countries. In such cases, the transfer will take place to countries either where the European Commission has decided that there is an adequate level of protection, when using standard contract clauses approved by the EU Commission or other appropriate safeguards. Transfers to the USA may also occur in accordance with the regulations of Privacy Shield.

How long personal data is retained

We save the personal data as long as it is necessary for the purposes they were collected or as long as required by law or other regulations.

Purchase and order history are saved as long as we are required to do so to comply with legal requirements.

Customer service information related to purchases and claims is saved as long as we are required to do so to comply with legal requirements. Communication with our service desk that we do not have to save to comply with legal requirements is deleted after six months.

Data for marketing purposes is saved until you request not to receive marketing material or after you have been inactive for three years.

Information for the prevention of abuse and crimes is saved as long as we need it to prevent or report crimes (e.g. fraud).

Your rights

We will respond to your request regarding any of your rights as soon as possible but no later than within one month.

When permitted by applicable law, we may charge an administrative fee to fulfill any of the below requests.


You are entitled to receive information of whether we process your personal data and a copy of your personal data.


You can request incorrect or incomplete data to be corrected.


You are entitled to request that your personal data should be erased in the following cases:

  • The personal data is no longer necessary for the purposes for which they were collected or processed;
  • You have revoked your consent for processing your personal data and there is no other legal basis for the processing;
  • You have objected to the processing of personal data that has been done based on our legitimate interest and your interest overrides ours;
  • We have processed the personal data illegally;
  • The personal data must be deleted to comply with a legal obligation.

Restriction of processing

You are entitled to request that the processing of your personal data is restricted in the following cases:

  • You contest the correctness of personal data during a time period allowing us to consider whether the personal data is correct;
  • We have processed your personal data unlawfully and you oppose the removal of personal data and requests restriction instead;
  • You need the personal data to be able to determine, enforce or defend legal claims, but we no longer need the personal data for the purposes for which they were collected;
  • You have objected to the processing of your personal data and we consider for a period if your legitimate interest overrides ours.

Objection of processing

You are entitled to object to such processing of your personal data as we treat for reasons of legitimate interest. The treatment ends in such cases if we do not have a legitimate interest that overrides your interest or whether we must continue processing to establish, exercise or defense legal claims.

Objection to direct marketing

You are entitled to object to the processing of personal data for direct marketing. You can object to direct marketing by contacting customer service. If you have made such an objection, we will stop processing your personal data for direct marketing.

Data portability

You are entitled to obtain the personal data that you have provided to us and which we process automated, on the basis of an agreement with you or on your consent, in a structured, common and machine-readable format.


If you are dissatisfied with how we process your personal data, you may contact us or submit a complaint to a regulatory authority.


We use so-called cookies on the website. The information collected and analyzed using cookies is used to customize and streamline our services, the content of the website, offers and advertisements to the visitor, as well as to increase the security of the website.

This is done by storing a unique key in a user's browser. When the user loads a new page, the key will be sent to the page and we can thus determine if the user is logged in and if this has been added to the shopping cart and so on. Briefly described, this works as follows: All information that will remain between the loading of two pages must in some way be linked to a particular user.

If you do not accept cookies in your browser, many of the features on the website will not work. This because the website will consider you as a new visitor at every page load.

If you do not accept cookies, your browser may be set so you automatically deny storage of cookies or are informed each time a website requests to store a cookie. Previously stored cookies can also be deleted by functions in the browser. See the browser's help pages for more information.

We also use third party services that in some cases use cookies. Among others, we work with the following companies to improve our marketing: Criteo and Google.

You may choose not to accept third-party cookies in your browser by following any of these links:

This website uses VE Interactive's services for retargeting. VE Interactive uses cookies that based on web browsing enables advertising on partner websites, apps and in e-mails to persons interested in our products.

This website uses Google Analytics provided by Google, Inc. Google Analytics uses cookies to analyze how users use the website.

Google will use this information in order to evaluate your use of the web page, compile reports of activities on the web page, and provide other services related to website activities and use of the Internet.

If you do not want your visits to our website to appear in Google Analytics statistics, you can install an add-on to your browser by following this link:

Contact details

You can contact us by sending a mail to

Version 2.1 2018-05-21